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IT | Service Desk Engineer

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Responsibilities:

Provide technical assistance proactively as 1st line support
Provide office PC Hardware, Software installation maintenance and upgrade
Provide helpdesk support to users on desktop computing and office equipment
Handle internal network and solve the connection problem
Perform hardware and software inventory control
Communicate with hardware and software vendors to ensure the provision of effective work orders
Work closely with internal and external parties and complete requests

Requirements:

Graduate of IVE or Diploma in Computer Studies, Information Technology or other related disciplines
Minimum 2 years’ experience in IT support including user, Windows server and network support
Hands on experience in system administration of Microsoft platform such as Windows Server, AD, Exchange, M365, File services, and virtualization technologies
In-depth technical knowledge in Wintel and Apple platform including MS Office Suite and SharePoin
Knowledge in Server, PC, and LAN / WAN and networking equipment
Solid experience in PC installation & maintenance is an advantage
Knowledge in window applications and system
Familiar use in Outlook / MS Word / Excel / Powerpoint
Self-motivated, quick learner, and strong sense of responsibility
Effective team player and excellent interpersonal skills
Cantonese and English communication skill

IT | Senior Network Engineer

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Responsibilities:

Provide operation support to the entire Group network infrastructure, including oversea offices and outlet shops network connectivity
Work with internal teams (both local and oversea) and 3rd party service provider to drive the network infrastructure setup for project and daily operation
Provide documentation and technical specifications for planning and implementing new or upgrades of network infrastructure
Responsible for network capacity planning and performance tuning
Perform regular network infrastructure vulnerability assessment and penetration test Establishing and enforcing organization standards on network infrastructure
Maintain accuracy of network inventory
Participate in projects and gather network infrastructure requirement.
Provide input to project teams on network design including high-availability, resiliency and security
Provide 2nd level operation supports on 7 X 24 basis

Requirements

A degree in Computer Science, Information Technology or relevant disciplines
Sound knowledge of dynamic routing protocols (BGP, OSPF, IGRP, GRE & etc)
Solid experience with design, implementation and support on complex networks, including network devices (Cisco, Huawei, Fortinet, Palo Alto & etc)
Knowing financial system/application is definitely an advantage
Good knowledge of ITIL processes
Knowledge of Cloud based network connectivity and modules (e.g. Anti-DDOS, ALB, NLB, WAF, VPN) is a huge advantage
knowledge with Solarwinds for monitoring, scripting and assets management.
Possession of CCNA, CCDA, CCNP and CCIE will be an advantage
The ability to be a team player and work toward Group I.T direction to achieve common goal
Fluent in both written and spoken English and Chinese. Proficiency in Mandarin will be an advantage
Ability to work independently with minimal supervision and assistance
Strong communication and collaboration skills
At least 8+ years of relevant experience

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